Help - F.A.Q.

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Frequently Asked Questions

* How long does your reply for my inquiry take?

* Could you send me the catalog?

* I am not sure about China quality, and I do not know why choose equipments made in China ?

* What is the warranty?

* How to arrange payment for the transaction with you ?

* What about the delivery ?

* I want to be your agent, and what to do ?

* How long does your reply for my inquiry take?

We appreciate the urgent nature of your message, and will respond as soon as possible. Mostly we will make response in 48 hours. For faster response, please tell clear your contact details and requirement details.

In special situation, we will response in 1 week, or we will tell you the estimated time you will have the reply from us.

And you can also find the answers to commonly asked questions at:

/faq/

China business time: Mon-Fri, 9 a.m.-6 p.m. (GMT 1 a.m.- 10 a.m.)

* Could you send me your catalog?

For your convenience, we are optimizing and updating our e-catalog in web timely. We believe it will be more convenient for you to see our e-catalog. Please understand the catalog in printed paper edition can not be updated timely as the e-catalog in our web.

If you strongly ask for the catalog in printed paper edition, we will enclose it with the documents or the goods for you, or you have to wait for the new version released in printed paper edition. Please understand it.

* I am not sure about China quality, and I do not know why choose equipments made in China ?

Now CatERPILLAR, Komatsu, Hitachi,Terex,ATLAS,JCB,TCM,TADANO,MAHINDRA,Cummins,ZF... they all have their factory in China, considering mature & advanced China industry can guarantee reliable good quality and more economical production cost. We can do this for you too, and we supply at more reasonable price.

* What about the delivery ?

It depend on your order qty, our stock, production time, and ship line...

* I want to be your agent, and what to do ?

After we receive your firm order with considerable annual qty, it will be natural to consider that for you.